Delivery Information

 Postage Policies UK

  • Delivery costs £3.95 for a next day delivery service. There are other timed delivery services available if required.
  • Orders received up to 3.00pm will usually be despatched the same working day except where holiday prohibit. 
  • Orders received after 3.00pm will be dispatched the next working day.
  • Next Day Delivery Before Noon is available at a cost of £7.95.  To use this service orders must be placed by 3.00pm on any working day. Orders placed on a Saturday or Sunday for next day delivery will be despatched on Monday and delivered on Tuesday.
  • Working day means any day of the week between Monday to Friday, excluding public and bank holidays. (Adverse weather conditions or Acts of God will also impact our ability to send out post).
  • Delivery of parcels to UK remote areas (those with postcodes beginning with GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3) will be at the couriers discretion and our typically do take a little longer the deliver. 

International Items EU and Non EU

  • International items are sent by International Expressed Signed For Service and a signature is required upon receipt of the parcel.
  • Delivery within the EU is normally within 5 days of despatch. 
  • Delivery within Non EU is normally between 5-7 days.
  • Any parcel requiring a signature will be left at your local collection office if you are not at home to sign for them.  
  • These parcels are normally held at your local collection office for 7 days only.  After this time they normally are returned to us.  Whilst we are happy to resend the parcel (once we have recieved back) we will require you to pay the additional postage costs incurred. 
  • Due to Customs and Excise restrictions we cannot mail aerosol or goods containing alcohol internationally.
  • Please check if you are liable to pay any import duty, particularly on large numbers of items, we  are not responsible for paying this but will complete a Customs declaration in order to ship the parcel to you.
  • If you want to reclaim VAT it cannot be reclaimed through us and must be reclaimed within the country of receipt.

 Refund Policy

All our products should reach you in perfect condition.  They are all brand new and unopened.  If for any reason this is not the case please e-mail customerservices@online-p.com

A refund or an exchange will be considered under the following circumstances only:-

  • The item that you have received and is damaged.
  • The wrong item or colour is received.
  • You have contacted us with 14 days of the order date.
  • You change your mind or have ordered the incorrect item, you must let us know this within 7 days of reciept you your order.
  • If the item that is being returned is in a saleable condition, with all its original packaging.

 Missing Items

  • Parcels are only considered lost by Royal Mail after 21 days.  Should your parcel fail to be delivered within this time then please contact via email customerservices@online-p.com
  • If your item is too big to fit through the letterbox, a card will be posted.  This card shows your parcels unique tracking number and you should take the card to the address shown on it and collect the parcel from there.   Please note, couriers only hold parcels for 7 days until they are returned to the sender.
  • Should your parcel be returned to us, we will happily resend it to but you will be required to pay any extra post costs.
  • If an incorrect address has been provided we cannot be held responsible for non receipt.