Terms and conditions


These terms and conditions set out the basis on which you can use our website and/or place orders for items from Hair On Top Shop. By ordering goods from us you are deemed to have understood and accepted these terms.

You may phone us on 01625 533588. Telephone calls to and from Hair On Top Shop may be recorded or monitored as part of our efforts to further improve service to our customers.



Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them.

If you decide to cancel, you should return the goods to us at your cost within 7 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Consumer Contracts Regulations 2013, please contact your Citizens' Advice Bureau or a solicitor.



You may return most items, in a new and unused condition and wherever possible in the original packaging by Post.  To return please e-mail customerservices@online-p.com or call 01625 533588 and we will send you a returns label. Any associated returns charges will be deducted from your credit/debit card prior to any refund.

Please note we are not responsible or liable for any delay in receipt of your goods due to weather related problems, Acts of God or issues with Royal Mail.


UK, EU and Jersey. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling.



All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment as we also have a wholesale supply service.



If you do have a complaint please e-mail us at customerservices@online-p.com  or call 01625 533588.  Essential Products Online welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.


Customer Ratings And Reviews

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Hair On Top Shop (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.

By submitting any content to Hair On Top Shop, you represent and warrant that:

  • You are the sole author and have not copied the content from any third party;
  • All content that you post is accurate;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
  • You further agree and warrant that you shall not submit any content:
  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, trademark, or privacy;
  • That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.
  • For any content that you submit, you grant Essential Products Online a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Hair On Top Shop to edit or delete any content you have submitted.



This information is supplied in English only and we will continue to communicate in this way during your agreement with us.


Company information

Company Registered Number: 7532614. United Kingdom VAT Registration: 100820181.

By submitting your email address in connection with your purchase, you agree that Hair On Top Shop may use your email address to contact you about the status of your order and other administrative purposes.

Hair On Top Shop upholds the Data Protection Act as laid out by the Information Commissioners Office.



Our agreement with you is based upon English law and the law applicable to this agreement are the laws of England and Wales.